We are seeking a proactive and customer-driven professional to join our team as a Service & Parts Coordinator. This leadership role is responsible for overseeing the daily operations of both our Service and Parts Departments. You will play a key role in ensuring smooth workflows, delivering excellent customer service, and driving efficiency across departments.

Key Responsibilities

Leadership & Department Oversight

• Take ownership of Service and Parts operations, ensuring both departments run efficiently and profitably.
• Lead by example in delivering exceptional customer service and fostering a positive team culture.
• Coordinate between technicians, vendors, and customers to maintain clear communication and timely service.
• Monitor inventory levels, service schedules, and department performance, making adjustments as needed.
• Implement best practices to improve customer satisfaction and operational efficiency.

Customer Service & Parts Management

• Greet and assist customers with parts, accessories, and service needs.
• Process parts sales, special orders, and returns accurately using the inventory management system.
• Maintain a clean, organized, and fully stocked Parts Department.
• Provide knowledgeable product recommendations and suggest add-ons to enhance the customer’s boating experience.
• Manage parts receiving, inspections, and vendor communications.

Service Coordination & Workflow Management

• Create, manage, and close repair orders with accuracy and attention to detail.
• Schedule service appointments and assign work to technicians based on availability and priority.
• Communicate updates, costs, and timelines to customers in a clear and professional manner.
• Ensure all required parts are available to complete repair orders on time.
• Oversee quality and timeliness of completed service work, ensuring high customer satisfaction.

Qualifications

• High school diploma or equivalent; additional training in business, service management, or marine technology is a plus.
• Proven experience in service coordination, parts management, or a leadership role in a customer-focused environment.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency with computer systems; experience with inventory and service management software preferred.
• Knowledge of marine products and equipment is an asset (training available).
• Ability to lift and carry heavy objects when required.
• Flexible availability, including weekends, and holidays.

What We Offer

• Competitive compensation & benefits package.
• Leadership role with opportunities for career growth in the marine industry.
• A supportive and team-oriented work environment where initiative is rewarded.

Start date: April 1, 2026

ATTENTION JOB SEEKERS • The job description presented in this posting is solely that of the employer. The YMCA Employment Service is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.