Schools Program Manager

Company Mission
Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Located on the shores of beautiful Lake Rosseau, we specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.

Job Purpose
The Schools Program Manager is part of a team that is responsible for the delivery of
unmatched developmental experiences, activity and program excellence, and world-class customer
service and engagement. This position contributes to leading and executing: activity and program facility
development, guest group experiences for all Schools & Retreats guests (schools, retreats, and Leadership
Studio groups), as well as full-time and seasonal staff management. The primary responsibility and focus
of this position is to develop and deliver excellent experiences for school trips.

Key Job Functions
Activity and Program Operations

Accountable for managing guest safety for all activity and program areas
Ensure all programs follow OCA, OPHEA, and Muskoka Woods Standard Operation Procedures
Ensure Risk Management compliance processes are being followed and submitted to the Risk Manager
Work with the Guest Services Manager to design and implement school itineraries and the standard activity matrix
Communicate with guest groups ahead of time to help achieve desired outcomes from their trip.
Communicate to full-time, leadership and seasonal staff to ensure program execution
Communicate with School Leaders once on site to ensure an exceptional experience
Identify and resolve issues in a timely manner as they arise with schools, staff or other stakeholders
Responsible for the guest readiness of activity and program areas, including seasonal ordering, set up and tear down of equipment
Work with the Program Manager Team to ensure that all programs execute at a high level
Coordinates with other departments for guest-ready spaces and program execution (Production, Maintenance, Housekeeping)
Activity and Program Development

Responsible for the selection and maintenance of activity and program offerings
Work with the Director of Schools & Retreats to brainstorm and implement new program ideas to drive the business forward
Participate in and lead with EOS Processes: Annual, Quarterly and Weekly team meetings
Set, manage and complete personal/team rocks each quarter
Review teacher/leader feedback to address issues and inform future programming
Customer Service

Executes the absolute best customer experience for our group leaders through activity and
program preparedness, onsite communication and problem-solving as issues arise
Lead full-time coordinators and seasonal leadership members with guest-related issues
Manages and executes guest requests in a professional and timely manner
Train full-time coordinators and seasonal staff how to interact with guests and group leaders
Instruct and coach seasonal staff in activity lesson plans and execution
Staff Hiring, Management, and Development

Participate in interviewing and hiring Schools & Retreats Program Leadership Staff
With the other Program Managers: identify staffing needs for future seasons and communicate with HR and the Director of S&R
Participate in and implement quarterly Staff Development Weeks
Responsible for department-specific training with Schools & Retreats Program leadership and seasonal staff
Responsible for department-specific training with Schools & Retreats Program leadership and seasonal
staff
Oversee the team of full-time Program Coordinators (2)
Weekly Check-Ins
Plan/lead weekly Coordinator Level 10 meetings
Plan/lead Quarterlies and Annual Meetings
Assigning accountabilities
Growth Rings and general feedback/coaching
Manage team schedules
Oversee Program leadership and seasonal staff
Daily leadership and seasonal staff meetings
Weekly Meetings
Performance review, written or verbal warnings, absences and illness
Identify and coach up future leadership staff among the seasonal staff
Liaises with other departments about program needs and concerns

Other

Works cross-departmentally (Maintenance, Kitchen, Housekeeping, Summer) as needed (e.g. doing dishes, shovelling snow, cleaning accommodations)
Participate in meetings as required
Participate in all corporate events including Town Halls, the Arboretum, and the annual Staff Retreat
Personal/Professional development as required
Attend weekly Cadence services and lead a small group
Weekly check-ins with one to ones

Qualifications and Experience Required

University/College degree in either Education, Kinesiology, Recreation & Leisure or the equivalent
One to three years of year-round camp experience or the equivalent of working with children and youth
Ropes Course certification and experience is an asset
Standard First Aid, or equivalent, is an asset
NL or Bronze Cross certification and experience is an asset
Skills and Abilities Required
Desire to work in the non-profit industry
Personal values that match Muskoka Woods’ Core Values and Core Leaves
Passion for youth ministry, leadership development and outdoor recreation
Proven ability in planning, organizing, problem solving and implementation
Excellent interpersonal skills
Excellent oral and written communication skills
Ability to handle multiple high priority tasks
High energy and positive attitude
Ability to initiate independently as well as work effectively on a team
Ability to lead others in a timely, organized and professional manner
Essential Functions Required
Ability to lift and move 10 to 40 lbs
Able to stand, walk and work for 6 to 8 hours
Ability to communicate both written and verbal with staff and guests
Possess physical and mental strength and endurance to maintain constant supervision of guests and staff

Salary Range
$45,000 to $52,000/ year

*Please note: This position is located at the Resort in Rosseau, Ontario and requires the employee to live on property. Compensation consists of a salary, benefits, plus accommodation is provided.

*Please note: Muskoka Woods is committed to fostering an inclusive workplace where all employees are treated with respect and dignity, and are provided with equal opportunity for success. MW encourages all qualified candidates to apply. If you require accommodation to participate in the hiring process, please inform us by calling 705-732-4373 or by email at iwanttowork@muskokawoods.com. All inquiries will be handled with strict confidence.

Apply to this job by submitting your cover letter and resume to fulltimejobs@muskokawoods.com

ATTENTION JOB SEEKERS • The job description presented in this posting is solely that of the employer. The YMCA Employment Service is not responsible for the accuracy, reliability or currency of this information and does not accept any liability for the conduct and/or practices of employer.