Watersports Operations Associate

Reporting to the Enrichment Manager/Supervisor, Watersports Operations Associates are responsible for overseeing all waterfront rental operations, including both motorized and non-motorized equipment, while delivering exceptional guest service and ensuring all procedures are followed in accordance with JW and SWS standards and training provided.

Requirements
Completion of JW Marriott The Rosseau Muskoka HR Departmental Training, Enrichment Training, and SWS Operational Training

Accountabilities
-Read the white board and attend stand-up meetings before starting the shift.
-Opening and closing duties as required.
-Manage all motorized and non-motorized rental operations efficiently and safely.
-Ensure all guests sign waivers prior to participating in any non-motorized rentals.
-Maintain thorough knowledge of SWS procedures, services, and activities offered.
-Be well-informed on pricing and confidently communicate details to guests.
-Ensure all rentals are conducted in compliance with SWS policies and procedures.
-Maintain strong working relationships with SWS staff to ensure seamless daily operations.
-Accurately complete rental slips and distribute tickets for all transactions.
-Safely store and organize all tickets and rental slips throughout the day for reconciliation.
-Ensure all completed slips are submitted to the Manager at the end of the day for proper processing.
-Record rental start times for all non-motorized equipment and remain accountable until equipment is returned.
-Monitor rental timelines and follow up to ensure timely returns from guests.
-Provide clear instructions and guidance to guests regarding equipment usage and safety.
-Follow all departmental policies.
-Be aware of and follow internal practices (LQA, BSA, GSS, Daily Rehearsal, significance of 9:30 meeting and Intermission).
-Follow all health and safety policies (binders available in the Enrichment office).
-Practice proper inter-departmental communication (relay device, group chat, and email).
-Be aware of cross-departmental communication (relay devices, importance of guest interactions WhatsApp, YQAJW All Mail, and Daily Enrichment Report).
-Understand how Bookeo works.

20-21.50$/ hour

Email or call Naser at [email protected] or 416-825-7652
Accommodations will be provided